Why does our Quality Assurance (QA) Program emphasize self-reflection? Because the evidence tells us that the ability to reflect is an essential skill for nurses.
Reflection helps you grow and learn — and your ability to continually grow and learn is crucial to maintaining the ability to provide safe nursing care. That’s why continuous improvement is one of your nursing accountabilities. It’s also why we have designed every element of our QA Program to support your ability to reflect and learn.
QA is more than just CNO assessing your ability to reflect. Participating in QA by creating a Learning Plan — an action plan for how to address the areas for improvement you have identified — is how you demonstrate to the public that you are dedicated to making your practice the best it can be. It’s also a way for us to support you and help you improve your practice. Next month, when you begin creating your Learning Plan, take advantage of the resources we’ve created to assist you. Our learning modules, worksheets and webcasts can help you develop measurable and SMART learning goals.
We know our QA Program works. When you are selected for the Practice Assessment portion of QA, we evaluate your ability to reflect and your knowledge of CNO standards. Over the last five years, of the nurses who were not able to demonstrate an ability to reflect or a knowledge of the practice standards, 88% were successfully able to improve and learn through remediation. Supporting nurses this way is one of the key ways we protect the public.