August 10, 2020

Our COVID-19 story: how CNO responded to the pandemic

When COVID-19 was declared a global pandemic on March 11, 2020, many organizations and individuals had to make quick decisions under circumstances that have never existed before. As a nursing regulator, our purpose to protect the public by promoting safe nursing practice began to unfold in new ways as the system mobilized to respond to the pandemic.

For the safety of staff and the public, we closed our office building as soon as Ontario declared a state of emergency on March 17, and staff began working from home. We already had an established teleworking environment and a pandemic plan, so this move was relatively seamless.

For application processes that relied on mail delivery, we quickly implemented online solutions, such as online forms, electronic faxing and we encouraged people to send us documents by email instead of paper mail.  

Knowing this global pandemic could increase the demand for nursing care, we immediately began inviting recently resigned and eligible Non-Practising class nurses to reinstate their registration with CNO. We quickly made upgrades to our online application portal to allow these nurses to bypass payment, because we waived the reinstatement fee during the emergency.

We also began planning for a solution that would allow us to quickly and safely register a wider range of qualified nurses to support Ontario’s health care system. The answer was enacting the Emergency Assignment Class (EAC), ­a special class of registration designed under legislation to expedite short term registration of nurses during an unprecedented crisis, such as a pandemic.

For the first time ever, we enacted the EAC on March 23, 2020 for the sole purpose of allowing qualified nurses to help during the pandemic. This included ... 

When COVID-19 was declared a global pandemic on March 11, 2020, many organizations and individuals had to make quick decisions under circumstances that have never existed before. As a nursing regulator, our purpose to protect the public by promoting safe nursing practice began to unfold in new ways as the system mobilized to respond to the pandemic.

For the safety of staff and the public, we closed our office building as soon as Ontario declared a state of emergency on March 17, and staff began working from home. We already had an established teleworking environment and a pandemic plan, so this move was relatively seamless.

For application processes that relied on mail delivery, we quickly implemented online solutions, such as online forms, electronic faxing and we encouraged people to send us documents by email instead of paper mail.  

Knowing this global pandemic could increase the demand for nursing care, we immediately began inviting recently resigned and eligible Non-Practising class nurses to reinstate their registration with CNO. We quickly made upgrades to our online application portal to allow these nurses to bypass payment, because we waived the reinstatement fee during the emergency.

We also began planning for a solution that would allow us to quickly and safely register a wider range of qualified nurses to support Ontario’s health care system. The answer was enacting the Emergency Assignment Class (EAC), ­a special class of registration designed under legislation to expedite short term registration of nurses during an unprecedented crisis, such as a pandemic.

For the first time ever, we enacted the EAC on March 23, 2020 for the sole purpose of allowing qualified nurses to help during the pandemic. This included:

  • New Ontario nursing program graduates

  • Nurses who had moved into Non-Practicing Class or who had resigned less than 3 years ago

  • Nurses registered and working in other Canadian provinces or U.S. states

  • Internationally educated nurses who met specific criteria

Between March 23 and July 31, we registered 815 nurses in the Emergency Assignment Class who worked in a variety of practice settings, including hospitals, long-term care homes, retirement homes, community and public health units. We also registered 1,900 new nurses in the General and Extended Class during the same period, which gave additional support to the health care system.

As Ontario moved into Stage 3 of the pandemic, and it became apparent that the health system was managing the pandemic well without the need for a special class of nurses CNO prepared to end the EAC. Nurses registered in the EAC and their employers were given ample notice about the termination of this class and given the option to apply for the General Class or the Temporary Class if they wished to continue practising nursing in Ontario. On Aug. 4, the EAC came to an end. However, if a need arises in the future, CNO can re-enact the EAC at the government’s request.

We wish to extend a big thank you to all of you who continue to respond to this global pandemic and support the province’s health care system! 

About CNO

The College of Nurses of Ontario (CNO) is the regulator of the nursing profession in Ontario. It is not a school or a nursing association. CNO acts in the public interest by:

  • assessing qualifications and registering individuals who want to practice nursing in Ontario.
  • setting the practice standards of the profession that nurses in Ontario are expected to meet.
  • promoting nurses' continuing competence through a quality assurance program.
  • holding nurses accountable to those standards by addressing complaints or reports about nursing care.

The College was founded in 1963. By establishing the College, the Ontario government was acknowledging that the nursing profession had the ability to govern itself and put the public's well-being ahead of professional interests.

For the latest information, please see our Nursing Statistics page.

Anyone who wants to use a nursing-related title — Registered Nurse (RN), Registered Practical Nurse (RPN) or Nurse Practitioner (NP) must become a member of CNO.

Frequently Asked Questions

Go to the public Register, Find a Nurse, to conduct a search for the nurse. Contact us if you can't find the person you are looking for.

All public information available about nurses is posted in the public Register, Find a Nurse, which contains profiles of every nurse in Ontario. Publicly available information about nurses include their registration history, business address, and information related to pending disciplinary hearings or past findings.

Unregistered practitioners are people who are seeking employment in nursing or holding themselves out as being able to practice nursing in Ontario, but who are not qualified to do so. They are not registered members of CNO. Only people registered with CNO can use nursing-related titles or perform certain procedures that could cause harm if carried out by a non-registered health professional. CNO takes the issue of unregistered practitioners seriously. See Unregistered Practitioners for more information.

To ensure procedural fairness for both the patient (or client) and the nurse, the Regulated Health Professions Act requires that information gathered during an investigation remain confidential until the matter is referred to the Discipline Committee or Fitness to Practise Committee. CNO will not disclose any information that could identify patients (or clients) or compromise an investigation. See Investigations: A Process Guide for more information.

Information obtained during an investigation will become public if the matter is referred to a disciplinary hearing. If a complaint is not referred to a hearing, no information will be available publicly.

See CNO's hearings schedule, which is updated as hearing dates are confirmed. Hearings at CNO are open to the public and the media. For details on how to attend a hearing, contact the Hearings Administration Team.

A summary of allegations and the disciplinary panel outcomes can be found on the public Register, Find a Nurse. Full decisions and reasons are also available.

Where a disciplinary panel makes a finding of professional misconduct, they have the authority to reprimand a nurse, and suspend or revoke a nurse's registration. Terms, conditions and limitations can also be imposed on a nurse's registration, which restricts their practice for a set period. Nurses can also be required to complete remedial activities, such as reviewing CNO documents and meeting with an expert, before returning to practice.

For detailed information see the Sexual Abuse Prevention section.

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